Privacy policy

Effective date: October 17, 2026

This Privacy Policy explains how Specs Collective ("we," "us," "our") collects, uses and shares personal information when you visit www.specscollective.com (the "Site"), place an order, or contact us.

Information we collect

Information you give us. When you place an order, create an account, sign up for emails or texts, or contact us, we collect your name, email address, phone number, billing and shipping address, and order details. Payment card details are handled by our payment processors; we don't store full card numbers.

Prescription information. If you order prescription lenses, we collect the prescription you upload or the doctor details you give us, and your pupillary distance (PD). We use this only to make and fit the lenses you ordered, and we share it only with the optical laboratory that makes them. We don't use it for advertising and we don't share it with advertising partners.

Try-on photos. If you use Specs Assist, we collect the photo you send us so we can create your try-on images.

Information collected automatically. When you browse the Site, we and our service providers collect information about your device and visit, such as your IP address, browser type, pages viewed, products added to your cart, and how you arrived at the Site. We collect this using cookies, pixels and similar technologies.

How we use your information

  • To process, ship and support your orders, including prescription lens orders
  • To communicate with you about your order and respond to your questions
  • To screen orders for fraud
  • To send marketing emails and texts if you've signed up (you can unsubscribe at any time)
  • To understand how the Site is used and improve it
  • To show you ads for our products on other sites and apps, subject to your choices described below
  • To comply with the law and protect our rights

Who we share it with

We share personal information with service providers that help us run our business, including:

  • Shopify, which hosts our store and processes payments
  • Payment processors for the payment method you choose at checkout
  • Signifyd, for fraud screening
  • Our optical laboratory, for prescription lens orders
  • Shipping carriers, to deliver your order
  • Omnisend and Privy, for email and text marketing and sign-up forms
  • Tidio, for our website chat
  • Trustpilot, for customer reviews
  • Google, for analytics and advertising
  • Meta (Facebook and Instagram), for advertising

We may also share information when required by law, to respond to legal requests, or to protect our rights.

Advertising, cookies and your choices

We use Google and Meta pixels to measure our ads and to show you ads for our products on other sites and apps. This involves sharing device identifiers and browsing activity on our Site with those companies. Some U.S. state laws call this a "sale" or "sharing" of personal information, or "targeted advertising."

  • Opt out: U.S. visitors can opt out by using the "Your privacy choices" link at the bottom of every page.
  • Global Privacy Control: If your browser sends a Global Privacy Control (GPC) signal, we treat it as a request to opt out.
  • Cookie banner: Visitors in the European Economic Area and the United Kingdom are asked for consent before analytics and advertising cookies are used, and can change their choice at any time.
  • Do Not Track: We don't respond to the older "Do Not Track" browser setting, but we do honor GPC as described above.

We don't sell or share prescription information, and we don't knowingly sell or share the personal information of anyone under 16.

Your privacy rights

Depending on where you live, including California and other U.S. states with privacy laws, you may have the right to:

  • Know what personal information we collect about you and how we use and share it
  • Get a copy of your personal information
  • Correct inaccurate personal information
  • Delete your personal information
  • Opt out of the sale or sharing of your personal information and of targeted advertising
  • Limit the use of sensitive personal information (we only use prescription information to fulfill your order)

If you're in the European Economic Area or the United Kingdom, you also have the right to object to or restrict our processing, to data portability, and to lodge a complaint with your local data protection authority. We process your information to fulfill our contract with you, with your consent, or for our legitimate business interests.

To make a request, email us at info@specscollective.com. We may need to confirm your identity before responding, for example by matching your request to your order details. You may use an authorized agent to make a request for you. If we deny your request, you may appeal by replying to our decision. We won't treat you differently for exercising your rights.

How long we keep information

We keep order records, including prescription information attached to an order, for as long as needed to fulfill and support your order, handle returns and warranty claims, and meet our legal and accounting obligations. We keep marketing information until you unsubscribe or ask us to delete it.

Security

We use reasonable safeguards to protect your information, but no method of transmission or storage is completely secure.

International visitors

We're based in the United States, and your information is processed in the United States and in other countries where our service providers operate.

Children

The Site is not intended for children under 13, and we don't knowingly collect their personal information.

Changes to this policy

We'll update this policy when our practices change and at least once a year. The effective date at the top shows when it was last updated.

Contact us

Email: info@specscollective.com
Mail: Specs Collective, Attn: Privacy, 11138 Del Amo Blvd, Unit #128, Lakewood, CA 90715, United States